About us

Sereact is the market leader of Artificial Intelligence in the logistics and industrial environment. Our goal is to automate processes and raise efficiency in the industry to a new level.

Our corporate culture offers maximum flexibility: whether remote or hybrid from the Stuttgart area, you work in the way that suits you best. We also offer you attractive benefits such as a company car and the opportunity to work in a fast-growing scale-up.

Key Responsibilities

As a Customer Success Manager, you are the central interface between our customers and our company. You will ensure that our AI-supported solutions are successfully implemented, scaled and further developed. You will also design structures and processes, build a powerful team and accompany the entire customer journey - from introduction to autonomous expansion. You will work closely with our Solutions Design and Operations departments to achieve the best possible results for our customers.

Your main tasks include:

• Team building and leadership: recruiting, building and developing a Customer Success team that optimally supports customers at every stage.
• Structure and process design: Establishing efficient processes and standards to ensure smooth implementation and scaling of our solutions.
• Customer support and development: Building long-term partnerships and supporting our customers in the optimal use and scaling of our solutions.
• Robotic Expansion Framework: Developing and implementing structured expansion plans to help customers scale and optimize their robotic solutions.
• Go-to-market design: Co-designing strategies for the successful introduction of new features and solutions to our customers.
• Customer Journey Management: Supporting the entire customer journey - from the implementation of our solutions and continuous optimization to the autonomous scaling of robotic systems.
• Cross-functional collaboration: Close coordination with Solutions Design, Operations and other teams to ensure seamless integrations and efficient processes.
• Proactive customer interaction: Identifying expansion opportunities and ensuring customers achieve their automation goals.
• Training and resource delivery: Supporting customers with training, workshops and customized resources for smooth expansion.

Qualifications

You are customer-oriented, solution-oriented and have a good understanding of automation technologies. You also have the following qualifications:

• Experience in Customer Success Management: you have a proven track record in managing and developing customer relationships, ideally in a technology-driven environment.
• Leadership experience: You have experience in building and leading teams as well as developing structures and processes.
• Technical understanding: An engineering background or a high affinity for innovative technologies makes it easier for you to work with customers and internal teams.
• Process understanding: Experience in the development and optimization of processes as well as in the implementation of scalable solutions.
• Strong communication skills: Excellent negotiation and presentation skills paired with a clear customer focus.
• Language proficiency: Strong command of both German and English.
• Initiative and organizational talent: You work independently, in a structured manner and are able to manage several projects in parallel.
• Willingness to travel: Flexibility for regular customer visits (approx. 50% on-the-road travel required).

We offer you

• Flexible work schedule: Remote or hybrid from the Stuttgart area - design your own working day.
• Company car: An exclusive mobility offer that accompanies you everywhere.
• Shape the future: Work for a market leader in AI solutions and actively contribute to the further development of our industry.
• Attractive remuneration: A competitive salary plus attractive bonus options.
• Career opportunities: Be part of a dynamic scale-up with clear development prospects in a growing industry.